Our Physical Damage Claim Category

• Overview

  Our physical damage adjusters each serve as your advocate. They handle personal auto/light truck physical damage claim assignments from reception to closure using the most desirable form of contact with the most thorough claim status update and report generation process. The adjuster will contact the vehicle owner within 24 hours to set the appointment for inspection within 48 hours and will inspect the vehicle to photograph and document all damages.  Within 72 hours, we will complete the vehicle appraisal (and total loss evaluation if needed) and forward it to the carrier representative.  In the case of heavy equipment, the timeline for return will be up to 5 business days from inspection to appraisal submission.

• Private Passenger/Light Truck Vehicle Damage Appraisal/Total Loss Valuation

  Our network will make contact within 24 hours of receipt of an automobile or light truck appraisal claim assignment to ensure proper repairs with all parties involved. Each appraiser will use industry accepted auto estimating software such as Mitchell, CCC, Audatex, etc. and will focus on the prompt turnaround time that the industry demands. Should the vehicle be damaged beyond its value, immediate action will be undertaken to determine the value of the vehicle for conclusion of the total loss and disposition of the salvage.

• Commercial Truck/Heavy Equipment/RV/Boat, etc. Damage Appraisal/Total Loss Valuation

  Our network will make contact within 24 hours of receipt of a new commercial vehicle/heavy equipment appraisal claim assignment to ensure proper repairs with all parties involved. Each appraiser will use industry accepted auto estimating software to prepare the estimate and will focus on the prompt turnaround time that the industry demands. Should the vehicle be damaged beyond its value, immediate action will be undertaken to determine the value of the vehicle for conclusion of the total loss and disposition of the salvage.

  Our services include damage appraisal of such items as:  tractor-trailer, EMT vehicle/firetruck, farm equipment, earthmover and crane, motorcycle, RV, boat, jetski and snowmobiles just to name a few.

• Auto 'Appraisal Clause" Dispute Resolution

  Our network will serve as your advocate to address automobile claims where the insured has invoked the appraisal clause in an auto policy. He or she will utilize key industry-recognized estimating systems, such as Mitchell, CCC, Audatex, NADA. Such systems supplement the adjuster’s adjusting judgment and experience to prepare accurate and reliable damage estimates and properly determine the correct value of the claimed damages.

  The adjuster will work with the insured’s designated appraiser to determine an agreed value of the contested claim valuation. If an agreed value cannot be reached, a mutually agreed umpire will be selected to assist in resolution.

  Our network also has qualified umpires who can assist in resolving existing appraisal disputes. We will work with both parties to compile and evaluate all of the facts to reach an accurate and independent value on the contested claim valuation.

• Diminished Value Appraisal

  Our adjusters will serve as your advocate for primarily automobile and light truck diminished value claims from reception to closure using the lastest vehicle estimating software and industry accepted evaluation processes.

  Diminished Value is the term typically used in the insurance claims industry.  Diminished Value relates to some item of property that has lost some amount of its value due to damages from a claim event. Many people associate diminished value with auto appraisals only. However, these evaluations can be related to any type of property, such as trucks, trailers, boats, RV’s, structures, artwork, jewelry, collectibles and more.

• International Claim Services/Lloyds & Global Markets via Our Parent Company, Davies

  We provide claim investigation services in the US & part of  Canada through our vast franchised network. However, through our parent company, London-based Davies, we can service your claim assignments in other parts of the world.  Should you need claim investigation assistance in other parts of the world beyond the US and Canada, click on the below link to be taken to the Davies website to inquire about further assistance.  

  Davies Website